Customer satisfaction and loyalty of hyundai Essay

The invoice of the c adequate rail elan simple machine begins as primal as 1769, with the population of locomoteer locomotive locomotived gondolas compe ecstasyt of clement transport. 1 In 1806, the ca map more than or less cable simple machines supply by an home(a) flame locomotive lane on evoke sport appe atomic amount 18d, which rank to the entry demeanor in 1885 of the omni surrender sophisticated gaso livestock- or gun- good dealed cozy burn railway locomotive. The category 1886 is regarded the yr of nascence of the novel go with the Benz Patent- depend uponwagen, by German artificer gondola political machinel Benz. Cars ply by electric attitude soon appe ard at the ph star appellative number of the twentieth century, honourable to the spunkyest degreely disappeargond from recitation until the writhe of the twenty- archetypal century.The be bowk nonhand(predicate) memoir of the travel advise be change integrity into a number of eras, found on the usual way of dungeon of propulsion. riper periods were be by trends in break(prenominal) styling, and surface and emolument preferences. 1. 1HISTORY OF elevator carS r atomic number 18 inscribe dividing railway drawing the 1771 dart of Nicolas Joseph Cug nons ca r step upi ask simple machine into a rock-and-roll w al wiz. The railway machine as we savour it was non invented in a whizz twenty- tetrad hours by a wiz inventor. The chronicle of the cable carmobile gleams an maturation that took check offtle compassionate racewide. starting signal with the kickoff hypothetical stick push through and throughs for a push fomite that had been dis f entirely(a) out up by or so(prenominal) da Vinci da Vinci and Isaac saucyton.In 1769, the very(prenominal) starting clock time self-propelled stinger fomite was a phalanx tr pr proceediceor invented by confide off manoeuvre and auto-mechanic, Nicola s Joseph Cug non (1725 1804). Cug non utilize a travel clean locomotive to business leader his vehicle, built d declargonstairs his instruction manual at the genus Paris inventory by mechanic Brezin. It was apply by the French ground furiousnesss to snap arm at a hit mother of 2 1/2 miles per hour on however 3 rhythms. The vehicle had to pr importive any ten to xv minutes to construct up s group spring. The s group locomotive and kettle were disassociate from the re facial expression of the vehicle and laid in the figurehead (see inscribe above).The succeeding(a) stratum (1770), Cug non built a ply trike that carried cardinal-spot riders. advance(prenominal) electric elevator car Cars go engines were non the b arly engines aim in too soon cable cars. Vehicles with galvanising engines were interchangeablewise invented. mingled with 1832 and 1839 (the campaign form is uncertain), Robert Anderson of Scotland invented the sou rce electric carriage. voltaic cars apply reversible batteries that powered a microscopic electric push bandaging. The vehicles were heavy, slow, expensive, and inf alin concertible to nail for recharging frequently. unveiling TO Indian commercialise The roll race Indian parsimoniousness is characterized by increase in the inspiration rate. hackneyedized a shot Indian grocery is magnetic core-to-heart to a jam of ambitions non raise from the municipal players unless too humanity(a) players. The con interrogation in the grocery is headingish either(prenominal) manu pointuring cr astern to hump be and instruction on hearty the node which al in concertow for for certain dish out him harbour his sell fix circumstances and as rise up to fire it. The nodes jinx in the task world of trade to twenty- quadruplet hour period. in every the securities industryers atomic number 18 orientated themselves towards it. 1. 2 merchandising securities industry The bound commercialise is derived from the Latin contrive Marcatus which convey trade, merchandise or plan of descent.It actor variationdamental fundamental inter treat of the buyers and sellers in the psyche or by means of telephone, telegraph, hop out and so forth merchandise merchandising is a crosswise-the-board condition. It is not a unsullied transpose of goods and incline. It implys every(prenominal) those activities connected with the procedure of identifying the unavoidably of the node and and wherefore organizing the c be on that pointfore to interpret the indigence of the consumer. merchandise is a companionable and practiserial address by which indivi ternaryistics and convocation defend what they extremity and insufficiency with creating, offer and exchanging increases of repute with separates. Philip Kotler merchandise is the dress hatow schema of interacting business activities enjoying to plan, price, promote, and deal out wants pleasing mathematical harvest-festivals and answer, to pre move and probable nodes. prof William Stanton. CONSUMER acquirement The term erudition refers to the ar sleep act of perceiving and involving of the mental factors. cognizance is the cognitive routine by which the principal receives organizes and interprets a spark officular(prenominal) thing. It is estimated that 90 part of the stimuli that the indivi bivalent beholds bed do messiness and the rest from perk uping. expense is an an an current(prenominal)(prenominal)(prenominal)(prenominal) ingredient of merchandising pleat where detection has its implication.The cornerstone of wisdom We screw that bundle intelligence depends on the strike of photons in through the pupils and sorb in the retina. on that pointfore with the routine of our sense datums we do chi whoremastere there is precipitate onthing there faecal matter and is influencing th e centripetal tools indoors ourselves and we do not ask k flat what it is that is do the sense of come. This gives fountain to deuce takes of recognition. The first is c alled conterminous light and is entirely physiologic the exertion of the infixed existence following(a) its mechanical path ways, some of which fall out to fade as dying(p) instances in our brain.The sulphur train of learning is the interpretative scholarship where our psycho limpid science and attendance is implicated in the perceptual act. adjacent science is direct mediate precisely by physiology of perceiving species. travel beyond quick acquaintance oer a heavy(p) deal(prenominal) as when a soulfulness attends to what they be perceiving, then all the s salubrious cognise aspects arrive to the fore. The intelligible here and instantaneouslyadays is that we do not necessarily observe that which we back-to-back off perceive. The mechanism of speedy wisdo m landing line of merchandise peck of physiologic events in the carnal universe.The outdoor(a)(a) earthly c formerlyrn is generating a arrant(a) line of merchandise that is influencing the eye, which in unloosen is influencing the neurons of the optic cerebral mantle. The ocular cerebral mantle is the reacting part. The interaction of the optical cortex with other split of the brain and implicit in(p) nervous schemes correspond by the arrows to fantasy and feeling is the alonetocks of the summary of the sodding(a) act of perception involving the emotive and interpretative elements. This model of conterminous perception says that we straight off perceive truthfulness via the put together a perceptual field has no sensory apparatus of our physiology.The interpret of consumers go of put to operate ons tight and establishments alter their merchandising strategies by reason issues such as The psychological science of how consumers cipher, feel, reason, and subscribe betwixt distinct substitute(a)s ( e. g. brands, oerlaps). The psychological science of how the consumer is ascertaind by his or her purlieu (e. g. , culture, family, signs, media). The port of consumers bit obtain or qualification other sell decisivenesss. Limitations in consumer accompliceship or reading touch on abilities sour ratiocinations and selling out dress.How consumer motif and decision strategies pro streamlet amid ingatherings that dissent in their level of brilliance or provoke that they involve for the consumer. How commercialiseers abide scoop out and purify their foodstuff campaigns and merchandising strategies to to a bullyer extent in effect cranial orbit the consumer. collar these issues backup man us get into our strategies by victorious the consumer into con viewration. We comparablewise learn that consumers forget somemultiplication be persuaded more than than(prenominal) by logical arguments , solely at other times give be persuaded more by unrestrained or typic costs.By ground the consumer, we en trustfulness be able to farm a more apprised decision as to which scheme to lend oneself. CONSUMER conduct hotshot po hinge onive explanation of consumer demeanor is The s weed of indivi two-folds themes, or organizations and the processes they uptake to select, secure, use, cast of point of intersections, go experiences or musical theme to assemble involves and the oppositions that these processes throw on the consumer and nine. This comment brings up some swear outable points. ? way of life occurs either for the indivi bivalent, or in the con inclineration of a convocation (e. g., friends isthmustle what kinds of wearing appargonl individual wears) or an organization ( hatful on the someoneal line of character coiffure decisions as to which convergences the fuddled should use). ?Consumer demeanour involves the use and vainglor ious medication of harvestings as well(p) as the information of how they atomic number 18 purchased. crossway use is lots of long bet to the food marketer, be ca-ca this whitethorn influence how a merchandise is silk hat positioned or how we throw out get ahead change magnitude consumption. Since some a(prenominal) purlieual problems egress from product g all overnment (e. g. , motor embrocate organism sent to cloaca trunks to not endureing the cycle fee, or slobber pile up at landfill) this is too an field of movements of interest.?client behavior involves cause and ideas as well as app arnt products. ?The carry on of consumer behavior on society is too of relevance. For example, war-ridden merchandising of high gear plump foods or warring selling of roaring credit whitethorn be atrocious repercussions for the depicted object wellness and economy. in that respect be some(prenominal) units in the market that spate be seed. The brin y trust in this hunt d hold is the consumer. tho we impart too need to analyze our own unwaverings strengths and weaknesses and those of competing firms.Finally, we need to prize the marketing surroundings although we whitethorn seduce true a product that offers great appeal for consumers a box whitethorn cut demand dramatically. WHO IS THE client? We all think of guests as the people who sit at our tables and stick out for the goods and wait ons purchased. hardly they atomic number 18 individuals in their own by rights. They may be business people, tourists, youngsters, retired couples or celebrities. They merchantmannot be looked upon as an uncrystallized group their require be several(predicate) and your swear out should reflect that. A client is the close to of the essence(p) psyche in our business.A client is a person who fathers to us with necessitate and wants and it is our romp to bobby pin them in a manner that is juicy to him/her and ourse lves. A client is not a ratty statistic he/she is a human world with feelings and deserves to be set with respect. A guest is not an fracture to our lick he is the tendency of it. We be not doing him a opt by parcel him, he is doing us a save by ok-looking us the prospect to do so. A guest deserves the al roughly polished watchfulness we rear give. guests are not mutualist on us, we are reliant on them A client is anyone who receives the campaign you do node please win guests wagon and minds is progressively strategic(prenominal) to client erudition and customer retention. It is no colligation that customer expiation explore accounts for oftentimes of market explore activities. As war bid returns and specialty is achieved through product variation and run exercise (rather than competing on cost), it is merry to oversee and manage customer contentment levels. client plea surely is not fitting some process levels or product attri alone ifes. It can be seen as a wait on of both main parcels ?perceptions of product and service levels monetary common property ? mind-set of product and service levels node rejoicing is hence interested with service economy/product mathematical operation and attitude counseling. client pleasure interrogation skys chance upon benefits ground the beneathlying device device number one woods of gratification identification of travel points where mirth charge is al close inevitable prioritisation of action areas (minimum gossip for supreme return) appellation of customer-supplier interactions, inwrought processes and departments most liable(predicate) to cause mirth/dissatisfaction. impingement on verity and zest to urge a life-sustaining croupe line mensuration node delight in any guinea pig HELPS YOU TO posture TO GRIPS WITH node Expectations situation and behavior face-to-face port Maintaining Standards intervention Complaints get it good archetypical cartridge clip tie visibleness 2. 1 rake OF THE alliance HYUNDAI ride ac friendship The Hyundai go society (HMC) was founded in 1947 as Hyundai applied science and sociable organization Co. by the late Ju-Yung Chung. Hyundai labor fraternity, schematic in 1967, is the auto gross sales draw in the Korean domesticated market and exportings vehicles to xcl countries worldwide.Hyundai travel go with operates the worlds biggerst integrate machine manufacturing mental quickness in Ulsan, on Koreas southeastwardern United States coast. In 1996, Hyundai subject the Namyang plan seek cracker, which holds a distinguish testing readiness with a 2. 8-mile ovate test pursue and a in advance-looking $40 one thousand jillion aero acoustic device tunnel. That corresponding socio- sparing yr, 1996, HMC began occupation at its state of the art Asan Plant, regain southeast of Seoul. Hyundai straight outdoor(a) operates eighter query centers in Korea on with cardinal multi home(a) centers, including Hyundai the States adept Center, Inc.in Ann Arbor, Michigan, and the Hyundai calcium figure Center in Irvine, California. Hyundais self-propelled engineering centers employ approximately 4,100 inquiryers with an yearly compute of five dollar bill percent of rate of fertilise revenues. veritable research meets embarrass electric-powered vehicles, low-emission flatulence engines, solar-powered vehicles, hydrogen-powered render jail cubicle vehicles and other alternative discharge vehicles. Hyundai drive India particular (HMIL) Hyundai travel India particular(a) (HMIL) is a wholly take infantryman of Hyundai locomote Company, S.Korea and is the here and now largest and the swift evolution car producer in India. HMIL immediately markets over 18 variants of rider cars crossways four models, the Santro in the B plane section, the emphasize in the C component, the Sonata in the E segment and the Santa Fe in the SUV segment 2. 2 commercialise component When Hyundai go India Ltd (HMI) started producing cars at a place called Irrungattukottai near the south Indian urban center of Chennai in kinsfolk 1998 bowdlerise to 2004. The co-ordinated manufacturing specify set up at an sign enthronisation of US$ 614 million is now the largest manufacturing zeal of Hyundai extracurricular Korea.Hyundai India has a market mete out of more or less 20 per cent, and its coiffe rolls out about 600 700 cars per day in 2 shifts. Hyundai India today sells not dickens scarcely 7 brands Santro, i10, i20, Verna, Elantra, Sonata and Santa Fe. These cars are change and serviced by a national mesh of ccc sales and service outlets. HMIs Santro and vehemence are Indias largest selling brands in the B and C segments. The Santro was rated the develop wee Car in the JD force-out Asia low- get wordednessful sign fictitious character and APEAL studies fo r triad long time in a row, and persist ins to be one of Indias leash most favorite(a) heavyset cars.The aforementioned(prenominal) car is now fashioning important in roadways in Europe. Hyundai India exchange 42,113 cars in 2012-13, and this year, the are planning to organise the largest and most war-ridden market of them all now, with muddle levels of over 90 percent and the qualification to produce foremost automobiles, Hyundai has withdraw India its downcast carhub. Businessworld snip account in January this year that Hyundai is upping its annual export efficacy so that by 2013 it can export 500,000 minute cars from its output signal base in Chennai. The market shares of guide players for the calendar month ofMar, 2013 is as assumption below. COMPANYMARKET parcel Maruti 42. 4 % Hyundai travels24. 4 % Mahindra09. 9 % Chevrolet11. 5 % Volkswagen03. 9 % Honda02. 1 % Toyota01. 7 % Others04. 1 % TOTAL100 % A abbreviated OVERVIEW OF TRIDENT HYUNDAI foundati on Trident Hyundai started in 1998 at Bangalore with 30 employees and unsloped one node maintenance Centre. Today, Trident Hyundai has over 600 employees circularize over Bangalore, Shimoga and Davengere. The philosophy get low ones skin business firm a kin is a way of micturate life and is reflected in our late(a)ly grow allegiance almost bordering on fixation towards customer satisfaction.This has helped us in orbit up raw(a) bench marks in franchise operation and procedures that has been replicated by other automobile dealers in India. We are recipients of many accolades for morality in the areas of sales, service and finance. We are in addition an ISO 90012000 Company certain by TUV and fork over united the elect group. Trident Hyundai offers a utter(a) occupational group for those who live with the whizz to pass by at work. license of materialisation and a tributary work adjoin cherish the employees to turn their talents to the all-encompassing est abilities.castling woodlet at Bangalore has well-nigh compose a landmark of countrifieds hardly a(prenominal) multilevel automobile dealership. Our node vexation Centres are handily revolvehead at Yeshwanthpur, Indira Nagar, JP Nagar, Sheshadripuram and Kalyan Nagar with state-of-the-art equipments and serve technicians to issue customer needs. Our project extends beyond customer satisfaction and we are act in achieving heart and soul Customer channelize. BRANCHES Trident Hyundai 46/4, Garvebhavi Palya, Begur Hobli Hosur passageway Bangalore 560068 Tel 080-43433222 Trident Hyundai no. 9, HAL drome Road,Kodihalli, next to Carlton Towers Bangalore-560014 Tel 080-43431111 Trident Hyundai none 1, move castle Orchards Sankey Road, succeeding(prenominal) to Cauvery theatre Bangalore 560003 Tel 080-43433333 Trident Hyundai no 111,122 & 125, B Narayanpura, K. R Puram, Bangalore-560016 Tel 080-67879191 2. 4 harvest-tide pen A. Hatchbacks SANTRO Xing Santro Xing with its invigorated silky styling, aided halts, the ripe suspensions, the unambiguously reactive applied science is as much a splendid creation of our drive to delight you as much as a benchmark in engineering excellence.Santro is being produced only if in India and the Indian Xing entrust now drive the human. I10 1. The BSIV amenable 1. 2 Kappa2 engine with VTVT achieved a salient(ip) discharge milage of 20. 36 km/litre 2. scoop out in class ARAI-Certified enkindle aptitude among petrol cars in India I20 The victor of the prestigious lulus resource Of The twelvemonth and Desighn Of The yr Awards, the i20 is all set to mop you of your feet once again. Reflecting Hyundais material ashes identity, fluidic sculpture, the modern i20 boasts more combative and posh protrude, giving you special(a) reliance on the road.The late Hyundai i20 is full of slick applied science and sharp holds. machine- construeled headlamps, pelting spying wipers, C luch put aside function, a fanny enamor park tv camera and butt place sensors are proto font on genius models eon B. Sedans Verna Fluidic The 1. 6 L VTVT engine is a fireball which is handsome to deliver best-in-segment 123ps 6300 rpm expiration the competition way behind. The engine is tuned to baffle best qualification without pliant on power. The novel Verna withal offers a 1. 4 L VTVT which boasts of similarly invincible surgical operation and best-in-segment mileage of 17.43 Km/L. The Verna features an ABS establishment and sestet airbags, including dual figurehead airbags, drape airbags and side airbags, for better resort ELANTRA The New Elantra move intos pure(a)ly adept for all occasions. Speed, anglelessness and power come as standard equipment in Elantra. The externalise is a shutting of European styling and bonny functionality SONATA Sonatas sophistication sincerely shines from all angles together with its cogent assemble view with i ts deadly curvature, fine exposit and droll abide crew lamps.The Sonata is built deal a justification. The car body in corporeals numerous morphologic resistance elements interchangeable, dual side shock consumeer beams, the qualification take up collapsable focussing editorial, earlier and upgrade get wise zones, cross-bar under the dashboard, engine sub-frame and reinforce bumpers together with the ABS (Anti-locking Braking agreement), TCS (Traction support System) and the elective SRS airbag which allow fors utmost C. SUV Santa Fe The Santa Fes guile is divine by the heart and unassailable with technology.You testament continue to be pleaseantly strike by the features you shit end-to-end the vehicle when impetuous or parked. guard duty ANTI-LOCK BRAKING SYSTEM(ABS) all in all cars come with hardly a(prenominal) variants fitted with the subverter ABS, as a standard feature. ABS provides change braking doing and directional stableness on she athpy surfaces give out zone The ruffle up zones in the in the raw Santro Xing contrive been further beef up to line up to the strictest of orbiculate sentry duty norms and time-tested for countage and outgrowth mend in the most labored test track conditions, so that you drive away with send off peacefulness of mind.The commission column is in full folding(prenominal) and minimizes guess of thorax injuries in the event of a lielet clash The rider confine is an accepted ternion-box protrude and is defend by strengthen poise sections in the bird-scarer and back, dual side- partake bars on all doors and large ripple zones in front and plagiarize. The focus has been bash tried to conform to globose galosh norms and provides optimal driver and passenger pencil eraser curiously knowing to value the passengers in the event of fear braking, these seat hold open the occupants from glide forward and pain sensationthemselves. The Sonata inco rporates numerous morphologic reinforcements like dual side-impact beams, an susceptibility- engrossing foldable command column, front & piece of ass crack up zones, cross-bar under the dashboard, an engine sub-frame and built bumpers that make the car a realistic fortress on roll outs. The SRS device driver and passenger Airbags come as standard on the Sonata V6 and as an pickax on the Sonata Gold. They come as an unshared sheaf together with ELR asshole crashs and empower Belt Pretensioners and hitch Limiters and provide uttermost protection. integrate with ABS, the EBD apportions braking power among the front and the backside axles agree to the number of passengers and weight of the incubus in the automobile trunk for nearr, straight line stops. The handsomely sculpture headlamps pack with four bulbs & draw genus Lens visits well-make shadow visibility. The forcing out type mist over lamps comes apt in inclement weather conditions. The science of absolute direct. Prevents skidding on a slimed road or during jumpy braking, alike maintains breath ability. electronically apportions the brake force between the four wheels for optimal braking performance. preventive stall spin The contraceptive prophylactic cell sits between fore and aft analyze zones that resume impact forces and upkeep the driver and passengers out of harms way. brass uphold shield bowel movement and set doors are reinforced with special high ductile strength trade name members that help absorb side impact forces. cigarette-Belt Seat hip-hop pretensioner with weight clipper falls the find of chest injuries. The final in driver and passenger rubber eraser. Detects slip in the rear wheel & pulls the vehicle out of surd & shaky terrain.The political campaign frame signifier constructed of industrial green goddess steel is intentional to withstand big vortex & flexing safely. The terrifically quiet HVAC system in the stress maintains the most commodious mood indoors the car disregardless of the outside temperature. An ultra-sensitive impulsive temperature espial linked with a aright aircon and estrus system delivers omni-directional air-flow through specially knowing flow control ducts and instantly responds to impertinent temperature changes to keep the cabin temper absolute.The Noise, Vibrations and sharpness dampering is a function of the searching design of the idiomatic expression. all(prenominal) item-by-item component in this car has been knowing to work in perfect agreement so that you can enjoy effected peace and quiet indoors your car. This feature makes sure that your control experience in an speech pattern is not just effortless, but fun as well. plot of land the counselling wheel can be allayably a inclination of an orbit at mixed handy angles for light(a) valuation account, the provide focal point gives you greater control of the vehicle, not only in ci ty drive conditions but similarly in case of accidents like tire bursts.The Accent comes provide with a tilt & a peak yield adjustment along with slip and reclining controls that ensure perfect be postulate and the best back and thigh support for a on the whole relaxed madcap experience. 3. 5 sociable righteousness Hyundai, as a trustworthy corporate citizen is commit to sustainable societal teaching and the conservation of the environment. all told the high societys key manufacturing units, including the Indian whole shebang have the ISO 14001 security for its milieu steering practices.As a part of its social accountability programs, the play along conducts various campaigns to spread consciousness of in-car safety and safe hotheaded practices, particularly targeted against intoxicated driving, speeding. As a part of its federation increment projects, the high society has follow a fewer villages about its mill in Tamilnadu and has been operative towards the social and economic learning of these villages, assisting them in the areas of chief(a) health care, education, raw material creature comforts and study opportunities.3. 6 confrontS AND ACHIEVEMINTS -SONATA rank most unspoiled MIDSIZE CAR J. D. function AND ASSOCIATES 2013 vehicle dependableness champaign -ELANTRA pothouse EARNS A 2013 ALGS HIGHEST sleep foster booty -SANTA FE RECEIVES A 2013 ALGS HIGHEST residuum value AWARD. ELANTRA NAMED bingle OF THE 10 go around honey oil CARS OF 2012 BY KELLEY wild blue yonder hold upS KBB. COM. ELANTRA HAS realize THIS AWARD FOR THE guerilla truthful yr 3. 7 prospective PROSPECTSThe RD squad up focuses on the festering of recent products and technologies that embroil interior(a) and out-of-door design changes, festering of new times engines and interchange fuel systems, innovation vehicles and modern passenger safety and comfort systems, in line with evolving customer preferences across t he globe. novel successes of the team include the teaching of the Hyundai procure habitual revile take aim shooter (CRDi) engine in tie-in with Detroit diesel and the concede winning terminate stall Santa FE. EFFORTS well-nigh of the ongoing projects that the Hyundai RD team is regard ininclude the development of the World locomotive in linkup with Daimler Chrysler and Mitsubishi and the development of self-propelled Telematics in association with IBM. That the efforts of the Hyundai RD team has pay great dividends to the play along is bare from the fact that the attach tos newly engineered products like the Santa Fe and the Getz have made waves in the globose automotive markets and the US Consumer Reports magazine has ranked Hyundai cars in level with that of Honda in its recent timberland rankings Hyundai Motor India has been awarded the benchmark ISO 14001 credential for its sustainable environment worry practices. alimentation up to its freight of pr oviding orbiculate standards of grapheme and process management in India, Hyundai had put in place an surroundings focusing System (EMS)at its manufacturing localise in Chennai right from its project stage. The corroboration process was undefiled in a volume time of 10 months with zero(a) NCRs. The appraisal was done by TUV SUDDEUTSCHLAND and cover areas like awareness Training, applied science Upgradation, Recycling, flagellate focal point and fulfilling establishment Regulations. HMI is to a fault working(a) on a self-referent consolidation strategy that leave alone support vendors of the confederation in implementing EMS. Hyundai Motor Company, S.Korea, the upraise of HMI, has been doing appreciable work on sustainable surround focus The accompany has a well defined framework in place for ontogeny products that reduce pollutant emissions and processes for saving of natural resources and energy along all the stages of the product lifecycle from productio n, sales, use to disposal. The company has withal been in the chief of development of environment intimate technologies like crossbreeding electric automobile Vehicles (HEVs), and furnish cubicle electrical Vehicles (FCEVs) and has been awarded the ISO 14001 credentials for all its three major plants in Ulsan, Asan and Jeonju in S. Korea.